• Superior service in the property & casualty claims arena since 2000.
  • Experts In Handling Residential & Commercial Property Claims.
  • Specializing in Sinkhole & Earth Movement claims, we handle all causes of loss.


Claims Questions LLC dba ROL Insurance Consulting

Claims Questions LLC doing business as ROL Insurance Consulting was founded in 2000 and is headquartered in Tampa, FL.  Owner Rebecca Leisure Keiver started ROL and brings 24 years of experience as an adjuster and claims executive.  ROL Insurance Consulting is certified as a Florida Small Business Enterprise and has been an active Florida Corporation since its inception.

At ROL, we provide specialized claim handling services for property losses with a focus in earth movement and sinkhole claims.  An overview of some of our areas of expertise include:

Sinkhole Claim Investigations:  ROL provides full service handling of sinkhole claim investigations.  This includes all aspects of handling a claim from initial inspection, correspondence to policyholders, vendor assignments, coverage evaluation assistance, reserve and payment assistance, and monitoring to conclusion.  ROL is able to provide a comprehensive evaluation to help identify coverage issues in this highly complex claim environment.

Daily Claim Investigations:  ROL works with multiple insurance companies in handling regular claims located throughout the state for both residential, commercial, and liability exposures.

Catastrophe Adjusting:  ROL has several contracts for catastrophe adjusting services and has a team of experienced adjusters who have many years of Catastrophe and Appraisal experience.

Office Adjusting Services:  ROL has a team of adjusters who were trained through the ROL training program.  The office adjuster combined with an independent vendor network, such as the National Contractor Network, offers an efficient and less expensive alternative to handling smaller losses without the expense of a field adjuster inspection.

Background Investigations & Risk Reviews:  ROL provides background investigations to help identify potential risks for an insured, a property, and a neighborhood.  Research is completed through databases, paid research services, and through experience in using public research information.  This service is available for both underwriting and claim investigations.

Our Team

ROL Insurance Consulting is proud of the extensive experience and quality of our staff.  With field resources strategically based throughout Florida, we can respond to any assignment statewide.  We recruit licensed insurance adjusters with employment backgrounds from major insurance companies like State Farm and Nationwide.  ROL pursues only the best candidates with strong work histories, education, and experience at all levels of the company.

Rebecca Keiver, CPCU, AIC

Owner & Principal Consultant         Contact

Ashley Masi


Conrad Cooper


Delfina Coons